Terms and Conditions

Man with Van Bayswater Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Bayswater provides removal and associated services to customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business requesting and paying for the services.

Services means any removal, man and van, packing, loading, unloading, furniture transport, or related services provided by us.

Vehicle means any van or other vehicle used by us to perform the services.

Goods means the items and belongings that you ask us to transport or handle.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van and removal services within the United Kingdom, with a focus on residential and commercial moves, collections, and deliveries. Our services can include loading, transport, unloading, and limited furniture disassembly and reassembly where agreed in advance.

We reserve the right to refuse to move any item that in our reasonable opinion is unsafe, illegal, excessively heavy, or likely to cause damage to the vehicle, property, or other goods.

3. Booking Process

All bookings must be made in advance and are subject to availability. A booking is only considered confirmed once you have accepted our quotation and we have confirmed the date, time, and service details.

When requesting a quotation, you must provide accurate information, including but not limited to:

The full collection and delivery addresses, including any access restrictions such as narrow streets, stairs, or limited parking.

The date and approximate time you require the service.

Details of the type and quantity of goods to be moved, including any unusually large, heavy, fragile, or valuable items.

Any special requirements, such as packing assistance, dismantling or reassembly, or multiple collection and delivery points.

If the information you provide is incomplete or inaccurate, we may adjust the quotation or charge reasonable additional fees to cover extra time, labour, or vehicle requirements.

4. Quotations and Prices

Quotations are based on the information you supply and may be calculated on an hourly rate, a fixed price, or a combination of both. Quotations are valid for a limited period, which will be stated at the time of issue, and may be revised if your requirements change.

The quotation will normally specify what is included, such as the number of movers, the size of vehicle, the anticipated duration, and any additional services. Any services not expressly included in the quotation will be charged in addition.

We reserve the right to adjust our prices to reflect increases in costs, including fuel, tolls, congestion charges, or parking charges, as well as any additional time or labour required because of circumstances beyond our reasonable control.

5. Payments

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance payable on or before completion of the services.

We accept various forms of payment, which may include bank transfer, card payment, or cash, depending on what is agreed at the time of booking. You are responsible for ensuring that payment is made in full and on time.

If payment is not received when due, we reserve the right to:

Suspend or cancel the services.

Charge interest on overdue amounts at a reasonable rate until payment is made in full.

Recover any reasonable costs and expenses incurred in obtaining payment, including debt recovery and legal costs.

6. Cancellations and Amendments

You may cancel or amend your booking by giving us notice as soon as possible. The following cancellation terms will usually apply unless stated otherwise in your quotation or booking confirmation:

If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred, subject to any reasonable administrative charges.

If you cancel within 7 days but more than 48 hours before the scheduled service date, we may retain all or part of your deposit to cover our reasonable costs and loss of business.

If you cancel within 48 hours of the scheduled service time, or fail to be available when we arrive, we may charge up to the full quoted amount.

If you need to change the date, time, or scope of the services, we will try to accommodate your request, but changes are subject to availability and may result in revised pricing.

7. Customer Responsibilities

You are responsible for:

Ensuring that we have suitable and safe access to the collection and delivery locations, including arranging parking and any necessary permits or authorisations.

Ensuring that the goods are properly packed and ready for transport, unless we have agreed to provide packing services.

Removing or securing any loose fixtures, fittings, or wall-mounted items that you want us to move.

Being present or represented at both the collection and delivery addresses to provide instructions, confirm the goods to be moved, and sign any necessary documentation.

Complying with all relevant laws and regulations in relation to the goods to be moved, including any restrictions on hazardous, perishable, or prohibited items.

It is your responsibility to ensure that the goods are adequately insured for transit. We recommend that you maintain appropriate insurance cover for your belongings.

8. Parking, Access, and Delays

You must provide clear information about access to both the collection and delivery addresses, including any parking restrictions, access codes, or time limits.

Any parking charges, fines, or penalties incurred as a direct result of your failure to provide adequate information or permits may be added to your final bill.

If our team is delayed or prevented from carrying out the services due to inadequate access, waiting for keys, or other issues beyond our control, we may charge a reasonable waiting time fee based on our standard hourly rates.

9. Excluded and Restricted Items

We do not carry or move certain items, including but not limited to:

Illegal goods, drugs, or contraband.

Explosives, firearms, or other hazardous materials.

Perishable goods requiring special storage, unless explicitly agreed in writing.

Cash, jewellery, valuable documents, or items of extraordinary value, unless we have expressly agreed to do so and you have made appropriate insurance arrangements.

If we discover that we are carrying prohibited items without our knowledge, we may withdraw our services immediately and you may be liable for any resulting costs, losses, or damages.

10. Waste and Rubbish Regulations

We operate in accordance with UK waste regulations. We are not a waste disposal company and do not routinely remove household rubbish or construction waste as part of standard removal services.

We will only transport waste or items for disposal if this has been agreed in advance, and where such removal complies with applicable laws and licensing requirements.

You must not present general refuse, hazardous waste, or restricted materials for removal as part of a normal move. If we are required to handle or dispose of waste because it has been mixed with your goods or left in the property, additional charges may apply to cover lawful disposal and any necessary protective measures.

11. Our Liability

We will use reasonable care and skill in providing the services. However, our liability to you is subject to the following provisions.

We are not liable for any loss, damage, or failure to perform our obligations where this results from events beyond our reasonable control, including but not limited to adverse weather, traffic conditions, road closures, accidents, or acts of third parties.

We are not liable for loss or damage arising from your failure to:

Pack goods securely and suitably for transport, unless we have agreed to provide packing services.

Properly label fragile or delicate items.

Provide accurate information about the goods, access, or any special handling requirements.

We will not be liable for normal wear and tear, minor scratches, or scuffs that may reasonably occur during the removal process, provided we have taken reasonable care.

Our liability for loss or damage to goods, where we are found to be at fault, will normally be limited to the reasonable cost of repair or the current market value of the goods, whichever is lower, subject to any overall cap stated in your quotation or booking confirmation.

We are not liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss, whether in contract, tort, or otherwise, even if foreseeable.

12. Claims and Complaints

If you believe that any goods have been lost or damaged during the provision of our services, you must notify us as soon as reasonably practicable, and in any event within a reasonable period after completion of the services.

You should provide details of the items affected, the nature of the damage or loss, and any supporting evidence such as photographs or receipts. We may inspect the items or request further information before reaching a decision.

We aim to resolve complaints in a fair and timely manner. If we accept responsibility, we will offer an appropriate remedy in line with these Terms and Conditions and any applicable law.

13. Insurance

We take reasonable care when handling and transporting your goods, but it is your responsibility to ensure they are adequately insured against loss or damage.

We recommend that you check your existing household or business insurance policies to see whether they cover goods in transit during removals, and if necessary, arrange additional cover.

14. Subcontractors

We may, at our discretion, use trusted subcontractors or partner companies to perform all or part of the services. Where we do so, these Terms and Conditions will still apply, and we will remain responsible for the overall performance of the contract.

15. Data Protection and Privacy

We will collect and use your personal information only as necessary to provide the services, process payments, and manage your booking.

We will handle your personal data in accordance with applicable UK data protection laws and will not sell or share your information with unrelated third parties for marketing purposes without your consent.

16. Termination

We may terminate the contract or suspend the services immediately if:

You fail to pay any amount due on time.

You materially breach these Terms and Conditions.

You behave in a threatening, abusive, or unsafe manner towards our staff.

On termination, you will remain liable for any sums properly due up to the date of termination, including reasonable costs incurred as a result of your breach.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any previous agreements or understandings, whether written or oral.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.